Privacy Policy

1. Introduction

Welcome to FaizLee ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation platform.

2. Information We Collect

2.1 Personal Information: We collect information you provide directly, including:

• Email address and name (for account creation)
• Profile information (optional)
• Payment information (processed securely by third parties)
• Generated videos and prompts

2.2 Usage Information: We automatically collect:

• Device information (browser, OS, device type)
• Log data (IP address, access times, pages viewed)
• Usage patterns (features used, credits consumed)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to comments, questions, and customer service requests
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues and fraud

4. Information Sharing

4.1 Third-Party Service Providers: We may share data with trusted third parties who assist us in operating our platform:

• AI Providers: Evolink, Kie.ai (for video generation)
• Payment Processors: Creem, Stripe (for payment processing)
• Email Services: Resend (for sending transactional emails)
• Cloud Storage: R2/S3-compatible storage (for video hosting)

4.2 Legal Requirements: We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of our users

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide the Services and fulfill the transactions you request. Generated videos are stored until you delete them or your account is terminated.

7. Your Rights and Choices

You have certain rights regarding your information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your account and data
• Objection: Object to processing of your data
• Restriction: Request limitation of data processing
• Data Portability: Receive your data in a structured format
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at: support@FaizLee.com

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@FaizLee.com
• Website: https://FaizLee.com